Smart cities are cities that use different types of electronic IoT to collect data and then use this data to manage assets and resources efficiently. Pune is a smart city situated in India; citizens who live in Pune don’t need to rely on traditional forms of communication with their local utilities and service bodies. This has removed the pains of travelling to local governing departments and has completely eliminated the need for long queues and registration processes. The Pune Municipal Cooperation (PMC) uses artificial intelligent chatbots to help these processes along.
Here are a few ways we can use AI to make cities smarter:
1. Chatbots have proved to be very useful in navigating the government sector leading to simple and effective workflows. Every smart city is designed to solve a specific problem, and thus each smart city has different missions and objectives. In the context of India, a mission for developing and establishing 100 smart cities was launched to provide a sustainable environment and infrastructure for its residents. It’s not physically possible for human agents to process a large volume of queries as well. There is clearly a disconnection between the populace and the local body in many towns and cities. In this case, automation can solve some of the common day-to-day hurdles.
Artificial intelligence can be used to understand the daily patterns of communication. Between phone calls and chat, there has been a trend for consumers and customers to prefer using chatbots. Even popular retail brands have started to use AI chatbots as part of their conversational marketing efforts to give their customers a personalized experience. This not only adds to customer retention but is more likely to convert an enquiry into a deal.
2. Adaptive Traffic Signals have been applied in